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Shipping Information Our shipping policy is pretty simple...We try to guess how much UPS or Parcel Post shipping will cost based on the dollar amount of your order. Shipping costs get added to your invoice before we ship. We try very hard not too make the shipping costs more than the goods you are purchasing. Sometimes we cover our costs, sometimes we don't! Almost always, we ship your product immediately. If there is going to be a delay, we will let you know via email. You should expect to see your goods within 5-7 days of placing your order. If they don't arrive, please email us at customerservice@sweetgrassonline.com. We are happy to accept international shipments, however, we will have to email you the actual shipping costs and get your approval to ship. |
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Ordering by Mail We understand completely that some people are still not comfortable ordering over the internet. We can easily prepare a shipment from your phone call. We also can accept your personal check. You'll have to give us a ring to discuss what it is you would like to order. We'll calculate the total and you can send us a check. As soon as we receive it, we will pop your goods onto the UPS truck and they will be on their way to you.
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Product
Guarantee & Returns If you have ordered something that you no longer want, we will be happy to accept a return. We will refund your money for the goods, with the exception of the shipping costs. If we have made an error, please contact us immediately. We don't mess up often, but occasionally it does happen. We will work with you to make the situation all better. We don't like to aggravate our customers!
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Mailing List & Brochure Occasionally, we send out special emails announcing new products, or we might run a sale, offering a coupon that you can use at the checkout. If you are interested in receiving this information, please add your email address below. Please know that we absolutely do NOTHING with your email address except to make these announcements. We detest email abuse and refuse to participate. Also, we have a very humble brochure that you can request. It is a work in progress, please don't expect anything too fancy. You can request this brochure by emailing us at sales@sweetgrassonline.com
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Wholesale
Accounts If you are interested in wholesale pricing, or samples please contact us at sales@sweetgrassonline.com or lgriffin@sweetgrassonline.com (Lynn is our Inside Salesperson). We will be in touch with you immediately to provide wholesale pricing, order minimums and other details.
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Address &
Contact Info Fax: 603/373-6501 Physical Address Sweet Grass Farm 16 Alden Ave Greenland, NH 03840 order status
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