Frequently Asked Questions

Find quick answers to common questions below...

 

I forgot my password

Please click here and we will send you a link to reset your password.

Has my order shipped?

Log into your account to see your order status and tracking information here. You may also call us at 877-540-3105 and we will update your status by phone.

How do I change quantities or cancel an item in my order?

Please phone us at 877-540-3105 or email us at customerservice@sweetgrassonline.com and we will assist you.

How do I track my order?

Log into your account to see tracking information here. You may also call us at 877-540-3105 or email us at customerservice@sweetgrassonline.com for assistance.

My order never arrived or something is missing

Please phone us immediately at 877-540-3105 and we will assist you with tracking information, signature confirmation, or review your order details to make sure no shipping errors were made. 

There were damages in my shipment

If any items in your shipment are damaged, please contact us immediately at 877-540-3105 and we will assist in providing replacements. 

How do I create an account?

Click here to create a new account